As discussed below, CloudHealth Technologies, Inc. complies with the EU-U.S. Privacy Shield Framework regarding the collection, use, and retention of personal information from European Union member countries. You can view a description of how we comply with the Privacy Shield Principles in our Privacy Shield Notice.
Collection and Use of Personal Information
In order to access and use our products, services and content, you may be asked to register and provide us with personal information. Personal Information means information or data that can be used to contact or identify you.
What personal information we collect
- When you register for our services we collect a variety of information including your name, address, company name, phone number, and email address. When you share reports or invite other people to access your CloudHealth Technologies, Inc. account we may collect information about those people such as their names, and email addresses.
- When you register cloud accounts that you wish us to retrieve data from, we collect a variety of information about those accounts including the name of the account holder, company name, user name, access keys, and passwords.
How We Use Your Personal Information
- The personal information we collect allows us to keep you informed about CloudHealth Technologies, Inc.’s latest products, updates, and upcoming events. If you do not want to be on our mailing list you can opt-out at anytime by clicking the “unsubscribe” links contained in any of our email communications.
- We use personal information to help us create, develop, operate, deliver, and improve our products, services and content as well as for fraud prevention.
- From time to time we may use your personal information to send you important notices about changes to our terms of service and policies.
- We may also use personal information for internal purposes such as auditing, data analysis and research to improve our products.
- If you enter into any of our promotions or contests we will use personal information to administer those programs.
Collection and Use of Non-Personal Information
We also collect data in a form that, on its own, does not allow us to identify or contact a specific individual or account holder. We may use, transfer or disclose non-personality identifiable for any purpose. The following are examples of non- personal information that we collect and how we may use it:
- When you visit our websites, we may collect technical and navigational information, such as web browser type, Internet protocol address, language, location, time zone, unique device/browser identifier, and URLs requested so that we may better understand customer behavior and improve our products, services, and content.
If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.
Cookies and Other Technologies
CloudHealth Technologies, Inc.’s websites, products, services, and content use “cookies” and other technologies such as Web Beacons and pixel tags. These technologies are used to deliver our services as well as to help us better understand user behavior.
“Cookies” are alphanumeric identifiers in the form of data files that are inserted and stored by your Web browser on your computer’s hard drive. We may set and access cookies on your computer to monitor usage history and to store your preferences and login information.
Most Internet browsers will allow you to stop cookies from being stored on your computer and to delete cookies stored on your computer, however, if you choose to eliminate cookies, the functionality of the Service will be significantly impaired and it will not operate properly.
We, or third party service providers acting on our behalf, may use Web beacons (or Pixel Tags) to collect certain usage information. Web beacons are images embedded in a web page or email for the purpose of measuring and analyzing website usage and activity.
We use this information to provide, enhance and improve our products, services and content as well as to monitor and analyze its usage by our user base. Web beacons may also be used for the technical administration of our services, to better tailor our websites to user needs, to generate and derive useful data and information concerning the interests, characteristics and usage behavior of our users, and to verify that our users meet the criteria required to access the services.
Pixel tags are also used to enable us to send email messages in a format a customer can read. They also tell us whether email has been opened. We may use this information to reduce, tailor, or eliminate messages sent to our user base.
In some of our email messages we use a “click-through URL” linked to web pages on our websites. When recipients click on these URLs a separate web server records their click before arriving at the destination. We use click-through data to help us determine the interest in particular content or topics. If you prefer not to be tracked in this way you should not click on textual or graphic links contained in our emails.
As is true of most websites, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit pages, operating system, date/time stamp, and clickstream data.
We use this information to analyze trends, to administer our websites, to learn about user behavior.
Disclosure to Third Parties
Personal Information will only be shared by CloudHealth Technologies, Inc. to provide or improve our products, services, and content. It will not be shared with third parties for their marketing purposes without your permission.
We may use third party vendors or service providers to help us provide the Service to you, such as sending e-mail messages on our behalf or hosting, payment processing and operating a particular feature or functionality incorporated into our products, services, and content. Our contracts with these third parties outline the appropriate use and handling of personal information and prohibit them from using it for purposes unrelated to the product or service they're providing to us. We require such third parties to maintain the confidentiality of the information we provide to them.
CloudHealth Technologies, Inc. offers you the opportunity to choose (opt-out) whether your personal information is to be disclosed to a third party or is to be used for a purpose that is materially different than the purpose(s) for which it was originally collected or subsequently authorized by you. If you would like to opt-out, you can do so by making a request via email to email@example.com.
It may be necessary to share or disclose your personal information when we reasonably determine, that the disclosure of such information is necessary or appropriate:
- To enforce our rights against you or in connection with a breach by you of our Terms of Service;
- To prevent any activity we consider to be prohibited or illegal or damaging to our Service or other users; or
- When required by any applicable law, legal process, litigation, and/or requests from public and governmental authorities within and outside your country of residence.
In addition, your personal information may be transferred to a third party as a result of an asset sale, acquisition, merger, reorganization or other change of control or if we sell, merge or transfer any part of our business. Part of the sale may include your Personal Information.
Access to Personal Information
We do our best to keep your personal information up to date, to the extent that you provide us with the information needed to do that. You can review, update, and correct the personal information you provide us by logging into your account. For other personal information we possess, we will provide you with access for purposes of correcting or deleting the data if law or other legitimate business purposes do not require us to retain it.
We may choose to decline an access request if it jeopardizes the privacy of others, is extreme in its practicality, or for which access is not required by local law. You may make access, correction, or deletion requests by contacting us at firstname.lastname@example.org
We only store data about you for as long as it’s reasonably required to fulfill the purposes under which it was first provided by you unless a longer retention period is required or permitted by law.
Protection of Personal Information
We take precautions — including technical, administrative and physical measures — to safeguard your information. We use a combination of firewall barriers, data encryption techniques and authentication procedures, among others, to maintain the security of your online session and to protect your personal information and our systems from unauthorized access. We also enforce physical access controls to our buildings and files.
Your personal information is stored and located on a secured server behind a firewall. We only authorize access to personal information for those employees, contractors and agents who need to know that information in order to deliver, operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
Certain personal information, such as your cloud account credentials, is also stored and located on a secured server behind a firewall where we use PGP encryption to secure that data both in storage and when in transit. Only our executive officers have the ability to access unencrypted versions of your cloud account credentials.
Third Party Sites and Services
Our websites and content may contain links to other websites. As such, CloudHealth Technologies, Inc. does not endorse and is not responsible for the privacy practices or the content of these third party websites. We exercise no control over how your information is stored, maintained or displayed by third parties or on third-party sites.
The Service is not directed to children. We do not knowingly collect personally identifiable information from children. If you, as a parent or guardian, become aware that your child has provided us with Personal Information without your consent, please contact us. If we become aware that a user is under the age of 13 and has provided us with Personal Information without verifiable parental consent, we will delete such information from our files.
EU-U.S. Privacy Shield
CloudHealth Technologies, Inc. participates in the EU-U.S. Privacy Shield and complies with the EU-U.S. Privacy Shield Framework Principles as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. To learn more about the EU-U.S. Privacy Shield Framework Principles issued by the Department of Commerce, and to view the Privacy Shield List, please visit https://www.privacyshield.gov.
Privacy Complaints by European Union
Mail: Attn: Legal, CloudHealth Technologies, Inc.
280 Summer Street, 6th Floor
Boston, MA 02210
CloudHealth Technologies, Inc. will respond to the inquiry or complaint within forty-five (45) days. CloudHealth Technologies, Inc. has further committed to refer unresolved privacy complaints under the EU-U.S. Privacy Shield Principles to an independent dispute resolution mechanism, the JAMS EU-U.S. Privacy Shield Program. If a complaint is not resolved by other resource and enforcement mechanisms, then individuals may request binding arbitration. If you do not receive timely acknowledgement of your complaint, or if your complaint is not adequately addressed by CloudHealth Technologies, Inc., please visit the JAMS website at: https://www.jamsadr.com/eu-us-privacy-shield for more information and to file a complaint.
Privacy Changes and Questions
Last Updated: September 8, 2016