We all think we know the state of the cloud, but do we know it through the lens of a managed service provider? Managed Service Providers (MSPs) are the primary provider of cloud services for tens of thousands of cloud consumers. In fact, they manage more than $1.5 billion in cloud spend just with CloudHealth. This fall, CloudHealth by VMware decided to dig into this further. We commissioned Forrester Consulting to discover the real obstacles and opportunities facing cloud MSPs today, and find out how multicloud will impact everyone's future cloud strategy.
Through an extensive online survey and multiple interviews with directors, VPs, and executives inside MSPs across the globe, Forrester dug into this topic—a first of its kind for the MSP industry.
One of the key findings from this study uncovers that MSPs are entering phase two of their multicloud journey and expect cloud offerings to drive a 40% increase in revenue growth over the next two years. The hurdle is that nearly 80% of MSPs are saying challenges with multicloud management are impacting their ability to provide services to clients.
The hurdle is that nearly 80 percent of MSPs are saying challenges with multicloud management are impacting their ability to provide services to clients.
The study also explores significant challenges MSPs are having with finding and retaining customers and their struggles with managing gaps in employee training and skills.
Don’t miss out on the industry-leading deep-dive into the current state of the cloud for MSPs. The study not only covers key learnings, challenges, and obstacles but also breaks down opportunities the MSP community may not be taking advantage of.