At CloudHealth by VMware, we partner with Managed Service Providers (MSPs), Value Added Resellers (VARs), and Systems Integrators (SIs) to manage multicoud environments at scale and to empower them to deliver services to their customers.
We understand that simply providing access to a cloud management platform is not enough to make our partners successful. Instead, we have recently expanded our fully-built out, world-class cloud success service to make sure our partners get the most value out of their investment.
We have developed a formal and robust process dedicated to maximizing platform value and adoption, while also providing a seamless customer experience. The Partner Customer Success Service focuses on several key areas; including onboarding and implementation, training and certification, ongoing enablement, technical support, and advanced insight into future product functionality.
- Benefits of the service include, but aren’t limited to:
- Consulting hours with a dedicated technical account manager
- Insight into customer health scores and partner success KPI benchmarking
- Training exam vouchers
- Preferred access to beta software releases
- And more!
A critical component of success also comes from the personnel resources our partners commit from their team, such as an executive sponsor, program lead, and technical contact.
With monthly check-ins and executive business reviews, we work hand-in-hand with our partners to drive positive business outcomes.
Learn more about how you can benefit from CloudHealth’s Partner Customer Success Services.